When requesting a return or refund, please first email firstname.lastname@example.org (within 14 days of receiving your item) describing the reason for requesting a refund (faulty product, wrong product sent, etc) and we will advise on the best way of processing your request.
For postage returns, please send your return items to:
Flexible Fit Equestrian
PO Box 550
Somerville VIC 3912
We do not accept goods returned as COD freight.
Within Australia we send items via Australia Post and you have the option at checkout of using either regular parcel post or express post.
Shipping outside of Australia is a flat fee and customers automatically receive a 10% discount on any product purchased.
Any Import Duties or Customs Taxes are the sole responsibility of the purchaser and we strongly advise to check with your local customs house. We send all international packages with a shipping receipt for customs clearance. The vast majority of packages pass through customs without issue. Some areas do attract an import fee. Local charges and taxes are outside of our control.
At Flexible Fit Equestrian we endeavor to have your items sent as soon as possible after payment has been made, generally this will be within 2 business days.
Items Lost in Transit
Flexible Fit Equestrian will not accept responsibility for goods lost in transit.